Jan - Dec
Custom PC Builder
Independent Contractor
• Built 10+ custom gaming PCs tailored to client specifications.
• Troubleshot hardware and software issues regarding PCs, Monitors, and Networking.
• Provided consultation on hardware upgrades and system optimization.
Aug - Sept
IT Coordinator
Reconciliation In Business
• Led IT team in executing pre-event IT preparations.
• Operated audiovisual hardware and software, ensuring seamless execution.
• Utilized IT expertise to create an engaging list of questions, exploring the impact of technology in Indigenous communities.
May - Dec
IT Experience Consultant
Tridel
• Collaborated with external departments and 3rd party vendors to complete 10+ projects aimed at
improving the IT experience for internal employees.
• Provided helpdesk support to 500+ employees both on-premises and on-site, efficiently resolving 275+
user tickets.
May - Aug
System Engineer
FSRA
• Played a key role in the organization-wide Windows 11 migration and the transition from SCCM to Intune, assisting with device enrollment, Wi-Fi certificates, and application packaging.
• Troubleshot and resolved tier 2 escalated issues, addressing challenges related to FortiClient VPN, Intune endpoint compliance, audio-visual, and cybersecurity threats.
Jan - Aug
Systems Administrator
PointClickCare
• Built Power BI dashboards and Power Automate flows integrating multiple APIs to improve offboarding compliance and ticket response, reducing costs.
• Audited cloud apps with Microsoft Defender for Cloud Apps, removing high-risk apps and lowering security exposure.